Questions?
We Have Answers.
How does the pheromone technology work?
Our pads are infused with a specially designed pheromone that mimics the natural scent signals dogs use to mark their territory. This scent is undetectable to humans but irresistible to dogs, naturally attracting them to use the pad as their designated bathroom spot without any training needed.
Is the PuppyPad really chew-proof?
Yes! The PuppyPad is constructed with military-grade, tear-resistant fabric. We've tested it against the most determined chewers. While no material is 100% indestructible, our pads are designed to withstand typical chewing, shredding, and digging, unlike flimsy disposable pads.
How do I wash the RiloPad?
It's simple! Just toss it in the washing machine on a regular cycle with the PuppyPad Laundry Detergent Sheet. You can then tumble dry on low or hang it to dry. The pad is designed to withstand over 300 washes, maintaining its absorbency and odor-control properties.
Will my house smell like dog pee?
Absolutely not. The PuppyPad features a 4-layer system with an antimicrobial core that traps and eliminates odors on contact. The super-absorbent material locks away liquid instantly, so your home stays fresh and clean between washes.
How many RiloPads do I actually need?
We highly recommend our "Buy 3, Get 3 Free" bundle. This gives you enough pads for a perfect rotation system and multiple placement options. You'll always have clean pads ready while others are in use or being washed. Many customers place them in different rooms (bedroom, living room, by the door) so their dog always has easy access. Having multiple pads also means less frequent washing and peace of mind - you're never stuck waiting for laundry to finish when your dog needs to go.
What if my dog doesn't use it?
We are so confident in our pheromone technology that we offer a 90-day risk-free guarantee. If your dog doesn't immediately start using the PuppyPad, or if you're not 100% satisfied for any reason, simply send it back for a refund. No questions asked.